Do you find it stressful or awkward to deal with someone who is not performing?
Do you have recurring employee problems?
The solution is to create a system!
So, what is the "Systems" approach to solving personnel problems?
Taking a systems based approach to people management removes the pain and stress
typically associated in managing your staff, your customers and your affiliates.
When you adopt a systematic or "systems" approach to problem
solving you effectively separate the personality (the person) from the problem.
It's not the person who is causing the problem or failing to perform, it is the system that has failed. The system
was not designed to incorporate the problem or that person's personality hence
you did not get the results you desire.
Think about what this means? Your thought process changes from, "Why
can't he do this?" to, "What didn't he learn and why, and what can I do so
that anyone can learn this".
What is a System?
A system is a process or series of processes that are designed to affect an objective or result.
E.g. The human arm muscle and it's movements are processes of the system called
the arm. Imagine if the muscles were not co-coordinated in movement, or without
objective.
Good systems are documented procedures or processes that are
designed to achieve a specific result.
If you document the way you want it done you will accomplish
some or all of the following objectives:
- You introduce accountability
- Ensure quality - repeatable services
- Effectively delegate responsibility
- By including quantifiable results you can measure productivity
- The documentation becomes training material for new hires
freeing up your time
Systems can be intrusive, constraining or even debilitating if not designed
and implemented to achieve your companies strategic objectives.
It's important to audit your systems and processes to ensure that they
achieve your strategic objectives.
Alrym Consulting will help you create systems that deliver your corporate
strategic objectives as well as coach you on how to communicate those systems
to your staff, your customers and your affiliates.
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